Give Executives Insight into Application Usage, Adoption, and Policy Compliance
Organizations invest millions of dollars on ERP projects. Traditionally, project success has been defined by successful implementation of the technology and the creation of a stable infrastructure. Organizations measured what they could, and time lines and implementation schedules were available and well understood.
However, while a stable platform is important, it is not a good measure of success. Project success is really about deriving efficiency or effectiveness value from the system rapidly and then improving functionality and usefulness over time. Success is really based on a rapid initial adoption and continual improvement. Project sponsors are interested in many indicators of a project’s success, including:
- Rapid, predictable progress toward sustained performance
- Increased chances of user acceptance of the new technology and processes
- Improved process adoption and compliance with established practices
- Successful performance of critical transactions
Issue: Identified several difficult process steps during user acceptance training where trained users made process or procedure errors.
Used SAP UEM data to: Identify specific difficult processes and developed and deployed additional training and user support guides to assist users to execute those transactions.
Critical to many of these objectives is accurately understanding the progress of user adoption and targeting remediation activities toward the appropriate processes and user groups. IDC research has found that increasing project spending on training and adoption from 4.5% to 6% of project budget improves the chances that a deployment will meet its performance targets by 30%. But spending by itself is insufficient. Training and change management communication must target the right populations of users.
By measuring user related errors during testing and after go-live, identifying process bottlenecks, by tracking adoption and use trends during user acceptance testing (UAT), and being able to benchmark application performance, SAP UEM by Knoa can continually improve communications and training and can help reduce the time it takes to demonstrate sustained high performance.
Spending on Training vs. Project Success
Issue: Deployed SAP ERP and SAP NetWeaver Portal and wanted to ensure sponsors had visibility into adoption of critical and highly sensitive transactions.
Used SAP UEM data to: Monitor critical transactions and monitor transactions by users with modified security profiles.
Project sponsors and executive who can better monitor system and performance issues along with user errors, both during UAT and after “go-live” report increased speed to attaining high performance, and increased ongoing performance.
Business Process KPIs